Cookie Policy

CROSSUITE BV (hereinafter referred to as ‘Crossuite’ or ‘we’) primarily uses cookies to improve your browser experience on https://crossuite.com (hereinafter referred to as the ‘Website’) and Crossuite’s online practice management platform (hereinafter referred to as the ‘Platform’), whether or not via the mobile application (hereinafter referred to as the ‘App’).

All data that CROSSUITE obtains from its cookies is anonymous and is only used so as to understand the customer experience of the Website and the Platform with the purpose of improving the performance and usability of this Website and the Platform.

 CROSSUITE can update this Cookie Policy by placing a new version on its Website. This is why we strongly recommend that you regularly consult this Website and the page containing the Cookie Policy to ensure that you are aware of any changes thereto.

1. What is a cookie?

 

A cookie, also known as an HTTP cookie, a web cookie or a browser cookie, is generally a small file that is transmitted by a website and that is stored by your browser or device while the user is visiting a website or using a mobile application. When the user returns to that same website, the data stored in that cookie can be retrieved by the website in order to inform that website of the user’s previous activity. Cookies were designed as a reliable mechanism for websites to remember the status of the website or the past activities of the user.

They help us to optimise your visit to the Website and the Platform, to remember technical options (such as choice of language, a newsletter, etc) and to present more relevant services and special offers. Should you wish to consult or use the Website and Platform, CROSSUITE recommends that you turn on cookies. You are of course always free to not do so.

Cookies can contain: a record of certain buttons being clicked, login details or a record of the pages visited by the user, even months or years previously. While cookies cannot contain viruses and cannot install malware on the host device, tracking cookies and third-party tracking cookies in particular are frequently used to compile long-term data on the browsing history of individuals – a major privacy concern that led to European and US lawmakers taking action in 2011. This cookie declaration is in accordance with the current Belgian law (the Law of 10/07/2012 laying down provisions concerning electronic communications, Official Journal dated 20/9/2012).

This Website/the Platform use different types of cookies:

 

  • The strictly necessary cookies: as the name suggests, these cookies are strictly necessary to enable you to browse the Website or use the Platform or to provide specific functions that you requested. For example, once you have selected your preferred language the Website/Platform shall record your preference in a permanent cookie and store it on your browser. When you return to the Website/Platform it will use the permanent cookie to ensure the content is displayed in your preferred language. 
  • Functional cookies : these cookies improve the functions of the Website and Platform by storing your preferences. 
  • Analytical cookies: these help to improve the performance of the Website and Platform, providing a better user experience. CROSSUITE uses Google Analytics, a popular website analysis service offered by Google Inc. Google Analytics uses cookies to help CROSSUITE analyse how users use the Website/Platform. It records the number of visitors and tells CROSSUITE about their general behaviour – such as the standard duration of a visit to the Website or the average number of pages that a viewer looks at. 
  • Marketing cookies: in order to support its communication, CROSSUITE has anchored its content in social media channels, including YouTube, Facebook, Twitter and LinkedIn, while CROSSUITE also uses the sharing options on social networks. The channels that CROSSUITE uses could contain cookies from these websites and CROSSUITE does not check them. Please see the third-party websites in question for further information on these cookies.

    2. List of cookies that the Website uses

     

    The table below contains a summary of the cookies that CROSSUITE uses

    Strictly necessary cookies

    Cookie

    Description

    Period stored

    Type

    PHPSESSID

    This cookie is always installed for PHP applications. The purpose of this cookie is to save the unique session ID of a user and to identify them in order to manage the visit to the website by the visitor in question.

    Session

    Necessary

    Google Analytics cookies

    We use Google Analytics cookies to collect data about your sessions using our Website. For further information on these cookies, please see Google’s cookie & privacy policy.

    Cookie

    Description

    Period stored

    Type

    _ga

    These cookies are used to provide an idea of the number of page visits, sessions and campaign data. The cookies store anonymous data and use a randomly generated ID.

    2 years

    Analytical

    _gid

    This cookie is used to record how visitors use the Website. It also creates analytical reports of the Website. The data that is collected, in particular the number of page visits, the origin of the visitor and which pages the visitors have viewed, is recorded in anonymised form.

    1 day

    Analytical

    _gat_UA-*

    This cookie serves to limit the quantity of data processed by Google for high-traffic websites.

    1 minute

    Functional 

     

    Other cookies installed by Google:

    Cookie

    Description

    Period stored

    Type

    APISID, HSID, SID, SSID, SAPISID, APISID, CONSENT, __Secure-3PSID, __Secure-3PAPISID

    Google installs these cookies for marketing purposes.

    2 years

    Marketing

    SIDCC,

    __Secure-3PSIDCC

    Google installs these cookies for marketing purposes.

    1 year

    Marketing

    NID, SEARCH_SAMESITE

    Google installs these cookies for marketing purposes.

    6 months

    Marketing

    UULE

    Google installs these cookies for marketing purposes.

    1 day

    Marketing

    OTZ

    Google installs these cookies for marketing purposes.

    1 month

    Marketing

    OGPC

    Google installs these cookies for marketing purposes.

    2 months

    Marketing

    IDE

    Google installs this cookie as part of DoubleClick for marketing purposes.

    1 year

    Marketing

     

    User.com cookies

    We use user.com cookies in order to analyse your browsing behaviour. For further information on how these cookies work, please see user.com cookie policy

     

    Cookie

    Description

    Period stored

    Type

    _ca_chat

    Cookie installed by user.com for marketing purposes.

    1 year

    Marketing

     

    Facebook

     

    Cookie

    Description

    Period stored

    Type

    _fbp, fr

    Stores information on browser behaviour for the purpose of personalised advertisements.

    3 months

    Marketing

    sb

    Stores browser information.

    2 years

    Marketing

     

    Hotjar

     

    Cookie

    Description

    Period stored

    Type

    _hjid

    Hotjar cookie that is installed when the visitor first visits a page containing the Hotjar script. It is used so that the Hotjar user ID, which is unique for that site, can be stored in the browser. This means that during future visits to the same site, the behaviour is assigned to the same user ID.

    1 year

    Analytical

    _hjAbsolute
    SessionInProgress

    This cookie is used to detect a user’s first pageview session. This is a true/false flag set by the cookie.

    30 minutes

    Analytical

    _hjFirstSeen

    This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by recording filters to identify new user sessions.

    Session

    Analytical

    _hjIncludedIn
    PageviewSample

    This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit.

    30 minutes

    Analytical

    _hjTLDtest

    Serves to determine a general cookie path so that cookies can be shared across subdomains (where applicable).

    Session

    Analytical

    3. List of cookies used by the App

     

    Stripe cookies

    Stripe cookies are required for the faultless working of the integration. Please see Stripe cookie policy to see what data they store.

     

    Crossuite cookies 

    Cookies required to support the app’s workings, including storing your authentication details, etc.

     

    User.com cookies

    We use user.com cookies to analyze your surfing behaviour . For more information, please consult user.com cookie policy

     

    Cookie Beschrijving Duurtijd Type
    _ca_chat Cookie installed by user.com for marketing purposes. 1 year Marketing

     

    Userpilot cookies

    We use userpilot cookies to analyze your surfing behaviour . For more information, please consult userpilot cookie policy

     

    Cookie Beschrijving Duurtijd Type
    userpilotSDK Cookie installed by userpilot for marketing purposes. 1 year Functional
    userpilotEngine Cookie installed by userpilot for marketing purposes. 1 year Functional

     

    4. Turning off cookies

     

    When you first visit this Website you are asked to accept the above third-party cookies. You can allow or decline each category of cookies, and you can change your cookie settings for this Website at any time using the hyperlink at the bottom of the Website, and revoke your consent.

    You can decline the installation of these cookies when first using the Website by choosing to not accept cookies in the popup screen.

    You can decline cookies using your browser settings. When you turn off cookies it could mean that certain of the Website’s functions can no longer be used. The following website tells you how to decline cookies on the most common browsers: http://www.aboutcookies.org/

    You can delete cookies already installed on your browser, computer or mobile device at any time.

    If you want the full experience of this Website, please ensure that cookies are switched on in your browser. To switch on cookies, follow the instructions below:

     

    For Microsoft Internet Explorer

    • In Internet Explorer, click on ‘Internet options’ under the ‘Extra’ menu.
    • On the ‘Privacy’ tab, slide the settings button to ‘low’ or ‘accept all cookies’ (hen set above ‘medium’ cookies are switched off).
    • Click ‘OK’.

     

    For Mozilla Firefox

    • Click the ‘Firefox’ button at the top let of your browser window and then click on ‘Options’.
    • On the ‘Privacy’ tab, make sure that ‘Tell websites I do not want to be tracked’ is not checked.
    • Click ‘OK’.

     

    For Google Chrome

    • Click the ‘More’ icon in your browser window and select ‘Settings’.
    • In the let column, click on ‘Privacy and security’.
    • Click ‘Cookies and other site data’.
    • Select ‘Allow all cookies’.

     

    For Safari

    • At the top of your browser window, click on ‘Preferences’.
    • Click ‘Privacy’ and uncheck the following options: ‘Prevent cross-site tracking’ and ‘Block all cookies’.

     

    If you have any queries or comments concerning cookies after having read this cookie declaration, then please contact us using the above contact details.